Terms And Conditions

Reservation

To use the services of Jex Travel and Tours, send us an email at jextravels@gmail.com or call us on +233030 976 628 / +233 249 525 199. Prices are per person based on double occupancy unless otherwise stated.

Getting Ready (Tours)

Once you have reserved your trip, you will receive a Travel Planner with information such as arrival and departure details, tips for preparing for your tour, area information, Emergency Contact Information form and a packing list.

Prices

Published prices are based on costs at the time of publication. We reserve the right to change publishedprices at any time and to use the corrected price in determining the amount due for a tour at the time areservation request is processed. We reserve the right to increase the cost of your holiday if theGovernment imposes new taxes or increases existing taxes, the currency fluctuates, or fuel charges increase. We will inform you of any increases

Payments

A non-refundable deposit of 50%, is required to reserve your place on every tour. The due date for the 50% deposit is within seven (7) days of reservation. Once we receive your deposit we will send you an invoice for the balance of the tour cost. This must be paid not less than 30 days before the start of the tour (or by an alternative date agreed between you and the company). For tours booked less than 30 days before travel date, a full payment is required at the time of reservation and all other travel documents have been issued, unless you make alternative arrangements with the company. If you do not pay your balance by the agreed time, the company reserves the right to cancel your booking or pursue any unpaid monies.Payments of deposit enables us to hold a reservation for you but does not guarantee the price. The price can only be guaranteed once we receive a full payment and all other travel documents have been issued subject to any terms and conditions of the supplier. Should you request for additional services, products, etc., you shall be charged any additional costs incurred.

Booking Confirmation 30% (non-refundable)
40% due 30days before tour date
30% due two weeks to tour date
No show (No refund for amount paid)
There is no refund for leaving the tour early or arriving late

NB:

Payments can be made by bank transfer/wire, bank deposit, MOMO (Ghana). We reserve the right to refuse personal cheques as a method of payment.

Cancellation Policy

Payment for the tour is a fundamental part of the tour’s income and contributes to the overall cost of equipment, running costs, staffing, administration, etc. As the Company will have incurred the majority of its costs before the tour starts, we need to impose cancellation charges to cover these costs.

Deposits are non-refundable.

If you cancel your booking, cancellation charges will be imposed per person as follows:

30 days or more prior to tour date – loss of deposit
15-29 days before tour date – 30% of tour cost*
7-14 days before tour date – 50% of tour cost*
6 or fewer days tour date – 100% of tour cost*
* or deposit if greater

Tailor-made tours may be subject to alternative cancellation terms, which will be communicated toapplicable Clients at the time of booking.

All cancellations must be in writing by the person who did the booking and seNt to us via email. There are no refunds for any part of the program that you choose to opt out of or do not use once tourbegins.

Cancellation by the Company

We reserve the right to cancel the contract between us for any reason prior to your payment of the full price of the trip. In this case, we will refund in full any amount that you have already paid us. After you have paid in full, we will only cancel the contract if circumstances beyond our control make it unavoidable. Such circumstances include, but are not limited to, civil or political unrest, terrorism, natural disaster, or other force majeure circumstance. In the unlikely event that such circumstances arise, we will contact you immediately and offer you the choice of equivalent services or a full refund of all monies paid. No additional compensation will be paid over and above the total sum received from you.

Alteration of Itineraries

It is unlikely that the Company will have to make changes to your tour. However, we may occasionally have to make changes either before or after you have booked. Most changes will be minor and will be communicated within the shortest time to tourist in writing, indicating the type of modification and the change in price that follows. The tourist also reserves the right to accept or decline any changes and can exercise his/her rights to make modification or cancel reservation in writing but charges will apply.

All reservation changes are subject to availability and the terms and conditions of the product purchased.

The Company reserves the right to alter the itinerary after departure, without paying compensation, if it is in your interest to do so. Furthermore, the Company will not pay compensation if it is forced to cancel or in any way change the tour due to unforeseeable circumstances, such as war, riots, civil strike, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, or other material external circumstances beyond the Company’s control.

Travel Insurance

Risks are always associated with travel hence an Insurance is a vital part of your travel arrangements. Jex Travel and Tours does not assume any responsibility or liability for any loss of or damage to personal belongings or property, including loss or theft of such items, flight delays or cancellations, or for any personal or bodily injury or loss sustained during or as a result of the tour. We therefore strongly recommend that you make arrangements for insurance for your travel with a reputable insurer with protection for the full duration of the tour, personal injury, medical expenses, repatriation expenses, loss of luggage and other expenses associated with your tour/visit.If you become ill, all hospital expenses, doctor fees, and repatriation costs are your responsibility and the Company shall not be liable for any refund of the tour cost. If you do not have travel insurance at the beginning of the tour, please inform us and we will arrange coverage with a local insurance company for an additional fee.

Passport, Visa and Immigration Requirements.

It is your responsibility to fulfil the passport, visa and other immigration requirements applicable to your itinerary unless otherwise stated in our packages. You should confirm these with the relevant embassies and/or consulates. We do not accept any responsibility in the case you are unable to travel due to not complying with any such requirements. We can offer assistance services on visa and advice on the most applicable visa for your travel. You can contact us whenever the need arises.You are also required to carry a valid International Student I.D., and or International Youth I.D. or an International Teacher I.D. if you are travelling on a special student/youth/teacher ticket. It is your responsibility to verify this with our travel expert who is assisting you.

Travel Advice and Vaccination.

All nationalities are advised to seek travel advice from their state Department of travel websites or contacts for all countries they intend to visit. Vaccinations may be required for some or all of the places you are intending to visit. It is your responsibility to ensure that you have arranged all necessary vaccinations for your itinerary

Documentation

All documents are sent electronically to clients whenever possible. We pay close attention to details of your request to ensure that the right and corresponding documents are sent to you by mail for your thorough study and confirmation. We reserve the right to charge an administration fee if you request for a hard copy of your documents.

Photographs

We will take pictures of individual and group activities for use in brochure/publicity. Please notify us if we are not free to use photographs of you.

Sustainabiliy Policy

1. Sustainability Management & Legal compliance

JEX Travel and Tours LTD commits to sustainability management by;

Having an employee appointed who is responsible for sustainability coordinator tasks;
Having a sustainability mission statement that is communicated to customers, partners and suppliers;
Having an accessible and written sustainability policy that aims for a reduction of the negative social, cultural, economic and environmental impacts of the company’s activities; and includes employee related health and safety aspects;
Collaborating and actively being involved in external forums and working groups which are supportive to sustainability in tourism;
Collaborating and actively being involved in external forums and working groups which are supportive to sustainability in tourism;
Conducting a baseline assessment of the company’s performance on sustainable practices;
Having sustainability guidelines and assessment system in place to identify the sustainability performance of key suppliers/partners;
Having a sustainability action plan with clear targets, actions, measures, responsibilities and time planning;
Developing documented procedures to monitor and evaluate the implementation of the sustainability policy, objectives and targets;
Ensuring company’s transparency in sustainability by public reporting and communicating;
Ensuring that all staff are fully aware of our Sustainability Policy and are committed to implementing and improving it.

JEX Travel and Tours LTD commits to complying with all national legislation, regulations and codes of practice.

2. Internal management: social policy & human rights

JEX Travel and Tours LTD commits to sustainable internal management by having clear written and well-communicated social policy by;

labour conditions according to national labour law and a job description in the employment contract
the wage rate in the contract which is equal to or above the national legal wage;
Determining and compensating of overtime working hours based on mutual agreement;
Providing medical and liability insurance according to the national law;
Granting employees fixed paid yearly holiday and sick leave and unpaid annual leave allowance;
Having health and safety policies for employees which complies to national legal standards;
Having first aid sets and trained staff available at all relevant locations;
Obeying to national concerning Minimum Age for Admission to Employment;
Having documented effective procedures in place for employees to voice out their complaints and expectations
Having a clear disciplinary procedure that is effectively communicated to employees;
Having a measurement system for employee satisfaction on a regular basis;
Providing periodic guidance and training for employees on roles, rights and responsibilities regarding health and safety issues. This includes fire and relevant natural disasters;
Creating opportunities for students that participate in traineeship/internship/apprenticeship;
Encouraging employment opportunities for persons with special needs;
Declaring not to hinder trade union membership, collective labour negotiations and representation of members by trade unions;
Participating and complying with (sector wide) collective labour condition negotiation structures (if locally existing)
Prohibiting discriminations, regarding recruitment, conditions of employment, access to training and senior positions, or promotion in terms of gender, race, age, disability, ethnicity, religion/beliefs or sexual orientation;
Ensuring that all employees have an equal chance and access to resources and opportunities for personal development through regular training, education

3. Internal management: environment and community relations

JEX Travel and Tours LTD commits to environment and community relations by;

Actively reducing the use of disposable and consumer goods;
Favouring the purchase of sustainable goods and services, office and catering supply, give-aways and merchandise;
Purchasing products in bulk, in order to reduce the amount of packaging materials;
Setting copy and printing machines by default to double-sided printing or other forms of paper saving modes;
Using cleaning materials which are non-hazardous, non-eutrophic and biodegradable and are certified with an Eco label, if locally available;
Printing brochures on environmentally friendly paper, with a printing company that works with a certified environmental management system, if locally available at reasonable costs;
Implementing measurements to reduce brochure wastage or an 'internet only' policy;
Having an active commitment to measure, monitor and reduce energy consumption;
Calculating and compensating CO2 emissions and compare different periods;
Purchasing green energy and energy efficient lighting for all areas, when available;
Switching off Lights and equipment when not in use, using automatic switch on/off system with timers or movement sensors and setting equipment by default in the energy saving mode, where feasible;
Preferring low energy equipment when buying new items, including considerations of cost and quality;
Having an active policy to reduce water consumption, implemented and monitored on a monthly or yearly basis for benchmark purposes;
Using sustainable water sourcing, which does not adversely affect environmental flows;
Installing water saving equipment in toilets, re-use waste water and/or collected rainwater;
Complying with the national legislation concerning waste disposal;
Developing and implementing a solid waste reduction and recycling policy, with quantitative goals;
Taking measures to reduce the amount of packaging materials and not provide non-recyclable or non-biodegradable package materials;
Taking action to reduce the amount of (non-re-fillable) plastic bottles of drinking water for office use;
Separating all materials which can be recycled and organize collection and proper disposal;
Implementing waste reducing methods when using ink and toner cartridges for printing and copying, whenever feasible;
Recycling or properly disposing batteries;
Complying with national legislation of wastewater treatment, which should be reused or released safely;
Minimizing and substituting the use of harmful substances and manage properly the storage, handling and disposal of chemicals;
Using lead-free and water based paints, both inside and outside, when locally available;
Implementing practices to minimise pollution from its buildings (as far as being able to be controlled by the company);
Measuring and reducing staff related travel and use more sustainable modes of transport;
Calculating its emissions, with the aim to reduce and compensate, through a reliable locally available programme;
Financially encouraging employees to use public transport or sustainable means of transport;
Reducing transport related impacts by tele-work, tele/video meetings, work-at-home policies or other means;
Maintaining and properly checking motorized company vehicles, to reduce emissions and energy use and make sure they comply with the legal emission standards;
Providing periodic guidance, training and/or information to all staff members, about their roles and responsibilities with respect to internal environmental practices;
Complying with land use, zoning and protected or heritage area laws and regulations; when planning, designing, constructing, renovating, operating or demolishing company buildings and infrastructure;
Sustainably planning, designing and constructing of new buildings or renovations, on locally appropriate and feasible sustainable practices and materials;
Contributing to the protection and preservation of local historical, archaeological, culturally, and spiritually important properties and sites, and not impede access to them by local residents;

4. Partner agencies

Based on an inventory of our key partner agencies JEX Travels and Tours LTD has developed and implemented a policy to improve sustainability of our partner agencies. Our aim is to make sustainable development concrete to each and every partner within our business.
JEX Travel and Tours LTD commits to this by;

Minimalizing the ecologic footprint of the office by travelling mainly via public transport, working as paperless as possible, separating waste, and to make use of certified recycled paper;
Paying attention to the local benefits of communities when selecting local accommodations and their social policy for employees;
Informing key partners on the Travelife and national tourism standards;
Evaluating the sustainability practices regularly of our key partners to ensure their practices are truly sustainable;
Informing key partners about the travel companies’ sustainability policy and that they are expected to comply with it and/or communicate it to final customers where relevant;
Motivating incoming/inbound partners to participate in sustainability trainings for travel companies;
Ensuring that partner companies comply with all relevant national laws protecting the rights of employees.

5. Transport

EX Travel and Tours LTD tries to ensure that vehicles used on tours do not cause more than average pollution. We believe that transport is an important aspect of sustainable tourism, and we do our best to decrease the average pollution level.
JEX Travel and Tours LTD commits to this by;

Selecting the most sustainable options considering price and comfort when selecting transport options to the destination;
Including sustainable (public) transport to the point of departure for the international/long distance journey;
Considering and giving preference to more sustainable alternatives when selecting transport options for transfers and excursions in the destination, taking into account price, comfort, and practical considerations;
Integrating and/or promoting one or more sustainable holiday products/packages based on a recognised methodology, including sustainable transport, sustainable accommodations, and sustainable activities

6. Accommodations

JEX Travel and Tours LTD tries to achieve a tourism supply chain that is fully sustainable. The partner accommodations play an important role in achieving this, and are stimulated and motivated to adapt sustainable practices.
JEX Travel and Tours LTD commits to this by;

Selecting accommodations that comply with sustainability and quality standards with a special focus on the following items;
Motivating and encouraging partner accommodations to become sustainably certified;
Preferring and selecting accommodations that are locally owned and managed;
Selecting accommodations that employ local communities;
Having accommodations provide evidence clarifying their sustainability goals and strategies;
Having accommodations sign a sustainability addendum;
Encouraging accommodations to follow best practices/trainings on responsible tourism;
Encouraging accommodations to fill in the sustainability questionnaire to gain insight in their practises;
Clearly and actively communicating our sustainability objectives and requirements regarding accommodations to contracted and other relevant accommodations;
Giving clear preference to accommodations that work with internationally acknowledged (e.g. GSTC recognised) and/or Travelife certification;

Working with accommodations and restaurants that incorporate elements of local art, architecture, or cultural heritage; while respecting the intellectual property rights of local communities;

Terminating cooperation with accommodation in case of clear evidence that contracted accommodations jeopardize the provision of integrity of basic services such as food, water, energy, healthcare, or soil to the neighbouring companies.

7. Excursions and Activities

JEX Travel and Tours LTD values animal and community welfare extremely high and aims at tours that only leave a minor footprint. We are safeguarding the authenticity of the communities and the natural environment, and are strongly against harming wildlife and polluting the environment.
JEX Travel and Tours LTD commits to this by;

Having an inventory of environmentally or culturally sensitive excursions which are offered in each destination;
Advising guests on behaviour standards during excursions and activities with a main focus on respecting the local culture, nature, and environment;
Communicating our sustainability objectives and requirements to contracted and other relevant excursion providers by distributing this information via code of conducts, representative agents, social media, email, discussions, and/or meetings, to minimise negative visitor impact and maximise enjoyment;
Not offering any excursions that harm humans, animals, plants, natural resources such as water and energy, or which are socially and culturally unacceptable;
Not offering any excursions in which wildlife is held captive, except for properly regulated activities in compliance with local, national, and international law;
Not being involved with companies that harvest, consume, display, sell, or trade wildlife species unless it is part of a regulated activity that ensures that their utilisation is sustainable and in compliance with local, national, and international law;
Having skilled and/or certified guides to guide our guests in sensitive cultural sites, heritage sites, or ecologically sensitive destinations;
Promoting and advise our guests on excursions and activities which directly involve and support local communities by purchasing services or goods, traditional crafts and local (food) production methods, or visiting social projects;
Promoting and advising our guests on excursions and activities which support local environment and biodiversity such as visiting protected areas or environmental protection projects.

8. Tour leaders, local representatives and guides

EX Travel and Tours LTD aims at involving as many locals as possible by employing them in the tourism business. We stand for a fair and safe working environment that supports and respects local communities.
JEX Travel and Tours LTD commits to this by;

Ensuring that all employees have a written employment contract, including labour conditions and a job description, and fully understand the terms and conditions;
Preferring to work with local tour leaders, local representatives, local tour guides, porters, drivers, cooks, and other local staff in case of equal ability, and provide training as required;
Ensuring that our local partners comply with all applicable international, national, and local laws and regulations, industry minimum standards, and any other relevant statutory requirements whichever requirements are more stringent;
Paying tour leaders, local representatives, guides, porters and other local staff contracted by us at least a living wage that is equal to or above the legal minimum or relevant industry standard;
Ensuring that our tour guides, hosts, and other employees under contract are qualified and trained regularly;
Ensuring that our local employees are informed on relevant aspects of our sustainability policy and comply with it, by newsletters, references or supplements to contracts, emails, or training and information sessions;
Offering a special sustainable travel module in the trainings program for local tour guides and hosts, in which the main responsible tourism aspects are brought to attention followed by the role expected from the employees. This module will also include knowledge regarding the destination and its relevant sustainability aspects;
Having our tour leaders, local representatives and guides inform clients on relevant sustainability matters in the destination (e.g. protection of flora, fauna, and cultural heritage, resource use), social norms and values (e.g. tips, dressing code and photography) and human rights (e.g. sexual exploitation);
Training our employed tour leaders and local representatives on the avoidance of sexual exploitation of children. This will include training on how to check the requirements concerning exclusion of child abuse.

9. Destinations

JEX Travel and Tours LTD commits to a sustainable destination by;

Considering sustainability aspects in the selection process of new destinations and possibly offer alternative, non-mainstream destinations;
Not selecting destinations in which tourism leads to structural negative local effects, (unless the company's involvement results in clear counter balancing effects);
Considering selection of new destinations, which are reachable through more sustainable means of transport;
Complying with legally based spatial planning, protected areas and heritage regulations. Also with destination management strategies of local, regional and national authorities;
Supporting initiatives that improve the relationships between accommodations and local producers;
Influence and support local government (when possible, together with other travel companies and stakeholders) concerning sustainability, destination planning and management, use of natural resources and socio-cultural issues;
Supporting biodiversity conservation, including protected areas and areas of high biodiversity, through financial contribution, political support, and integration in product offers;

Chapter 10. Customer communication and protection

Prior to booking, JEX Travel and Tours LTD commits to customer communication and protection by;

Making a company guideline available for client consultation, which is followed by client advisors;
Ensuring that customer privacy will not be compromised;
Complying with relevant standards and voluntary codes of conduct in marketing and advertising messages, and not promise more than is delivered;
Making product and price information clear, complete and accurate, with regards to the company and its products and services, including sustainability claims;
Providing destination information, including sustainability aspects, which is factually correct, balanced and complete;
Informing clients about the environmental impact of different transport options to reach the destination (in case these are not included in the package), and to offer sustainable alternatives, where available;
Promoting (Certified) sustainable accommodations, excursions, packages and/or transport options, with logos or other messages; ensuring they are recognizable to consumer and presented as the “better” option.
Inform the customer about sustainable alternatives concerning accommodations, excursions, package holidays and transport options, if available.
Clearly inform (potential) direct customers, about sustainability commitments and actions.
Providing Information to consumers about the natural surroundings, local culture and cultural heritage in the holiday destination.
Informing consumers about key sustainability aspects and issues in the destination and receive recommendations on how to make a positive contribution
Informing customers about risks and precautions related to health and safety matters in the destination.
Keeping a contact person and a telephone number permanently available for emergency situations.
Training personnel and keep guidelines available, on how to deal with emergency situations
Providing clients with documented guidelines and/or codes of conduct for sensitive excursions and activities, in order to minimize negative visitor impact and maximize enjoyment. When possible, guidelines are developed in collaboration with relevant NGO's and the affected community.
Providing customers with information about commercial, sexual or any other form of exploitation and harassment, particularly of children and adolescents.
Informing clients about applicable legislation concerning the purchasing, sales, import and export of historic or religious artefacts and articles containing materials of threatened flora and/or fauna in the destination.
Motivating clients to use local restaurants and shops (where appropriate).
Informing clients on sustainable transport options in destinations, when feasible.
Encouraging clients to donate to local charity and sustainable initiatives.
Measuring systematically client satisfaction and take into account the results, for service and product improvements.
Including sustainability as an integral part of the research into client satisfaction.
Having clear procedures in case of complaints from client.

Terms And Conditions

1. Your Agreement

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Terms And Conditions

Reservation

Getting Ready (Tours)

Prices

Payments

NB:

Cancellation Policy

Deposits are non-refundable.

Cancellation by the Company

Alteration of Itineraries

All reservation changes are subject to availability and the terms and conditions of the product purchased.

Travel Insurance

Passport, Visa and Immigration Requirements.

Travel Advice and Vaccination.

Documentation

Photographs

Sustainabiliy Policy

1. Sustainability Management & Legal compliance

2. Internal management: social policy & human rights

3. Internal management: environment and community relations

4. Partner agencies

5. Transport

6. Accommodations

7. Excursions and Activities

8. Tour leaders, local representatives and guides

9. Destinations

Chapter 10. Customer communication and protection

Terms And Conditions

1. Your Agreement

2. Change of Terms of Use

3. Access and Use of the Services

1. Your Agreement

2. Change of Terms of Use

3. Access and Use of the Services

Your Travel Journey Starts Here

Terms And Conditions

Reservation

Getting Ready (Tours)

Prices

Payments

NB:

Cancellation Policy

Deposits are non-refundable.

Cancellation by the Company

Alteration of Itineraries

All reservation changes are subject to availability and the terms and conditions of the product purchased.

Travel Insurance

Passport, Visa and Immigration Requirements.

Travel Advice and Vaccination.

Documentation

Photographs

Sustainabiliy Policy

1. Sustainability Management & Legal compliance

2. Internal management: social policy & human rights

3. Internal management: environment and community relations

4. Partner agencies

5. Transport

6. Accommodations

7. Excursions and Activities

8. Tour leaders, local representatives and guides

9. Destinations

Chapter 10. Customer communication and protection

Terms And Conditions

1. Your Agreement

2. Change of Terms of Use

3. Access and Use of the Services

1. Your Agreement

2. Change of Terms of Use

3. Access and Use of the Services

Your Travel Journey Starts Here

Booking Done Succefully